News Interruption!

just words

News reporting is like customer service; sometimes good things happen, but no-one says anything. There’s good reasons why.

Even more likely; bad things are avoided or solved, and with the solution the impact and newsiness of the story fades away, either no longer interesting, a story that never developed, or a dog with a missing tail.

The dog’s tail disappears easily in the world of customer service. When I was a customer service manager Continue reading “News Interruption!”