Amazon, The Big Engine That Can’t

Amazon Haystack Logo

Sometimes when a company says they have great customer service, they don’t.

They may, though, have a hopeful program in place that aims to have great customer service, based on the fact they have bad customer service. Often this effort will be bolstered by advertising about how great their customer service is. In fact, often, if you want to know what a company is particularly bad at, just take a look at what they claim to be great at.

For Amazon, this dynamic is easy to see in the “Advantage” program.

Amazon HaystackThe warehouses Amazon continues to build around the U.S. are not justified logically. The programs they support are for small sellers (like me) and don’t work. The company is denying the complicated problem by just building more. Continue reading “Amazon, The Big Engine That Can’t”

Apple and the New Cloud 9 Operating System (or, What’s My Password Again?)

words iphone banner

Do you have an Apple iPhone or computer?

apple logo

Does it ask you for your “account password” too often and for no good reason? Is it, like many, stuck, and you dread the Fort Knox password-problem-process?

You are not alone.

Even the stalwart Android smartphone operating system (nicknamed “suck-an-apple”) leans on a cloud, but the brains behind those phones and tablets, many made by Samsung, already know and aren’t too stubborn to accept, people will never live in the cloud. Continue reading “Apple and the New Cloud 9 Operating System (or, What’s My Password Again?)”